Payment And Delivery Policy

Effective Date: 21/07/2024

Payment Policy

Accepted Payment Methods:

  • Credit/Debit Cards: We accept Visa, MasterCard, American Express, and Discover. For now, only Georgian cards are active except for apple pay.
  • Bank Transfers: Available at checkout as well.
  • Cash on Delivery (COD): Pay with cash at the time of delivery. Our courier will collect the cash from you at the point of delivery.

Payment Security:

  • All online payments are securely processed through our payment gateway partners. Your financial information is encrypted and protected during transmission.

Payment Terms:

  • Full payment is required at the time of purchase for all payment methods except Cash on Delivery.
  • For Cash on Delivery orders, our customer care team may contact you to confirm your order before dispatch.

Taxes and Service Charges:

  • Prices listed on our site include applicable taxes.
  • A service charge of 0.50 GEL is added at checkout.

Delivery Policy

Shipping Methods and Costs:

  • We offer delivery through our own courier service. Delivery costs depend on the distance from the restaurant.
  • Free standard delivery is available for orders above 70 GEL within 3km driving distance from our object.
  • During bad weather or high traffic periods, we may add a weather surcharge to your delivery fee.

Processing Time:

  • Orders are processed within 5 to 30 minutes after payment is confirmed.
  • Custom items may require additional processing time. Please refer to the product description for details.

Delivery Time:

  • Delivery times vary depending on the distance from the restaurant and current traffic conditions. We strive to deliver your order as quickly as possible.

Tracking Your Order:

  • Once your order is out for delivery, you will receive a confirmation email, WhatsApp message or SMS as regarding when your order is out for delivery. 

Delivery Issues:

  • If your order is delayed, lost, or damaged during transit, please contact our customer service team at [Insert Contact Information] within 15 minutes of the delivery.
  • We will work to resolve any issues and ensure your satisfaction.

Returns and Refunds:

  • Please refer to our [Return and Refund Policy] for detailed information on returns, exchanges, and refunds.

Contact Us:

  • For any questions or concerns regarding our Payment and Delivery Policy, please contact our customer service team at +995558133871

Note: This policy is subject to change without notice. Please review it periodically for updates.

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