Please review these conditions as soon as your order is received.
General information
We are happy to issue a full refund on most products, as long as the request is made within the relevant cancellation period.
To provide the best customer satisfaction, we offer the following solutions. Feel free to contact us if you have questions regarding this Returns and Refund Policy by email or phone.
Inspection of goods
Upon receipt of the goods, customers must check that the items match their order, that the order is complete, and that there are no claims about the appearance of the goods within 5 (five) minutes of receipt.
Order error
If you receive goods that are different from your purchase receipt, please call and notify us within 5 minutes of receipt. You may come to collect the correct items, and the sales price associated with the error will be refunded.
Incomplete order
If you do not receive items listed on your receipt, please call and notify us within 5 minutes of receipt. We will refund the amount to a credit card or issue a Gift Card.
Dissatisfaction with goods
Refunds and/or replacement items are available upon request for orders in which the goods are incorrect, omitted, or affected by similar circumstances. Refunds are not typically provided when a customer simply does not like a product.
Cancel order
An order may be cancelled within 5 minutes of placement. After that five-minute period, we cannot cancel the order, issue a refund, or give credit if you change your mind or placed the order by mistake.
Pickup and Georgian Post issues
For Tbilisi orders, collection is by a third-party courier or taxi service arranged and paid for by the customer. After payment is confirmed, our staff will prepare the order and provide an order code. The pickup service must present the order code for verification before the packed order is handed over.
For orders outside Tbilisi within Georgia, after payment confirmation our staff will prepare the parcel and take it to the nearest Georgian Post location. A flat 10 GEL Daratan logistics and handling fee is charged at checkout; the customer pays Georgian Post’s separate transportation charge before collection. The customer must provide their full name, phone number, and address. Georgian Post controls its transportation timeframe.
Complimentary items
We cannot provide a refund or cash value for any complimentary items.
Important conditions
As a private business, it is our right to deny or refuse service to any customer for any reason. If a customer abuses any return and refund policy, we may be unable to conduct future business with that customer.
We strive to prepare and package items to preserve their high quality. The condition of some items may vary slightly after packaging.
If 25% or more of the items have been consumed or removed, we cannot issue any discount, refund, or credit. If items have been discarded, repackaged, or tampered with and we cannot verify their origin or condition, we cannot issue any discount, refund, or credit.